FB77 Privacy Policy — Personal Data Protection for Malaysian Players

1Introduction — Why Your Privacy Matters to FB77

At FB77, we understand that trust is the foundation of a healthy relationship between a platform and its players. One of the most important ways to build and maintain that trust is by handling your personal information responsibly, transparently, and securely. Malaysian players who register at FB77 entrusting us with their personal information – and we take that trust very seriously.

This Privacy Policy is written in plain language because we believe players deserve to know exactly what happens to their data – not just receive a lengthy document filled with legal jargon they cannot understand. We want you to feel safe and confident every time you log in to the FB77, whether to play slots, withdraw winnings via DuitNow or simply check the latest promotions.

This Privacy Policy applies to all your interactions with FB77 including website usage, user accounts, customer support services, financial transactions and marketing communications. It also applies to data collected through cookies and other tracking technologies used on our platform to improve the user experience.

2Personal Information We Collect

FB77 only collects personal information that is strictly necessary to deliver the platform's services to you. We categorise the data we collect into several key types:

Personal Identification Data: This includes the username you choose during registration, an active Malaysian phone number, and any identity verification details such as your MyKad or passport number that we may request for age verification or anti-money laundering (AML) compliance purposes when required. We do not require your full name or home address for basic registration.

Financial Data: Records of all deposit and withdrawal transactions you have made at FB77 including transaction amounts in Malaysian Ringgit (MYR), transaction dates and times, and the payment method used — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks. Your account number or full payment card details is not stored by FB77 – this is handled securely by recognised payment service providers.

Game Activity Data: Information about the games you play on FB77, including game type (slots, live casino, fishing games and so on), bet values, win and loss history, and the time spent in each gaming session. This data is collected for responsible gaming monitoring and user experience improvement purposes.

Technical Data: Information about the device and internet connection you use to access FB77, including device type (Android/iOS phone or computer), operating system, web browser, IP address, and general location data (state/city). This data is used to detect unauthorised access and to optimise platform performance across different device types.

Communication Data: Records of all communications between you and our customer support team FB77 via Live Chat or WhatsApp, including any questions, complaints, and feedback you provide. This data is retained for support history reference and service quality improvement.

3How FB77 Uses Your Information

FB77 uses the personal information collected solely for the legitimate, stated purposes below. We do not use your data for any other purpose without first obtaining your consent:

• Account Management: Creating and managing your account FB77 your account, process registration, verify your identity and ensure the security of your account at all times;
• Transaction Processing: Processes deposits in MYR via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, and processes your winnings withdrawals in under 5 minutes;
• Service Delivery: Provides access to over 4,800 games on the platform FB77 including slots, live casino, fishing games and table games, with a smooth experience optimised for your device;
• Customer Support: Addressing enquiries, resolving technical issues, and providing assistance through a 24/7 Malay-language support team;
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering and other forms of platform abuse;
• Legal Compliance: Fulfils legal compliance obligations under Malaysia's Personal Data Protection Act 2010 and applicable AML regulations;
• Responsible Gaming Monitoring: Monitoring gameplay patterns to identify players who may require responsible gambling support, in accordance with established guidelines;
• Marketing Communications: Sending information about promotions, bonuses and exclusive offers FB77 to you – only if you have given consent to receive such communications. You may withdraw this consent at any time.

FB77 will not use your data to make automated decisions that materially affect you without human review, unless stated otherwise and you are given the right to contest such decisions.

4Sharing Data with Third Parties

FB77 does not sell, rent, or trade players' personal information to third parties for commercial purposes. This is a non-negotiable policy. However, in the course of operating the platform, FB77 may share your data with the following categories of third parties for legitimate purposes:

• Payment Service Providers: Required transaction information is shared with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX-participating banks solely for the purpose of processing your transactions. These providers maintain their own privacy and security policies and are bound by strict confidentiality obligations;
• Game Software Providers: Basic game data required to operate gameplay may be shared with third-party game software providers that supply game titles on the FB77. These providers are bound by strict data protection agreements;
• Technology Service Provider: Companies that provide technical infrastructure services such as secure server hosting and cybersecurity services that help us protect the platform FB77 and player data;
• Legal Authorities: Information may be disclosed to Malaysian law enforcement agencies or courts when required by law or a valid court order, or when necessary to prevent serious financial crime;
• Independent Auditors: In the context of compliance audits and certifications, certain aggregated data (free of personally identifiable information) may be shared with certification bodies that audit game fairness FB77.

In all permitted instances of data sharing, FB77 ensuring that all recipients are bound by data protection obligations equivalent to or higher than the standards we hold ourselves to. We also ensure that only the minimum necessary data is shared – nothing more.

5FB77 Data Security Measures

Protecting players' personal data is one of our highest technical priorities FB77. We continually invest in our security infrastructure to ensure your data remains protected at all times from unauthorised access, breaches, or misuse. The security measures we have implemented include:

• 256-bit SSL/TLS encryption for all communications between your device and our servers FB77;
• Database-level encryption for sensitive stored information;
• Role-based access control ensuring that only authorised staff can access player data in accordance with their job requirements;
• Round-the-clock security monitoring by our cybersecurity team FB77 to detect and respond to threats in real time;
• Regular penetration testing conducted by independent security experts to identify and address any security vulnerabilities;
• Two-factor authentication (2FA) is available for players who wish to add an extra layer of security to their account;
• A secure, encrypted data backup system to ensure service continuity and data recovery in the event of an unexpected incident.

FB77 Security Protection Levels

Although FB77 takes every reasonable measure to protect your data, no security system in the world can guarantee absolute 100% protection. We encourage players to play their part in keeping their accounts secure by using strong passwords, not sharing login credentials and ensuring their devices are protected with up-to-date security software.

6Cookies & Tracking Technologies at FB77

FB77 uses cookies and similar tracking technologies such as pixels and local storage to enhance your experience on the platform. Cookies are small text files stored on your device when you browse a website FB77. We use several categories of cookies:

• Essential Cookies: These cookies are required for the core functionality of the platform FB77 such as maintaining your login session, saving your language preferences, and securing your transactions. These cookies cannot be disabled without affecting the platform's functionality;
• Performance Cookies: Helping us understand how players use the platform FB77 – which pages are visited most often, how long is spent on them and any errors encountered. This data is collected in aggregate form and contains no personally identifiable information;
• Functional Cookies: Saves your preferences and settings — such as your display theme, favourite game selections, and other account configurations — so you don't have to reconfigure them each time you log in;
• Marketing Cookies: Used to display promotional information FB77 that are relevant to you based on your interests and gaming activity. Cookies in this category are only activated with your consent and can be disabled at any time.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect your experience on the platform FB77. For detailed guidance on managing cookies across different web browsers, please refer to the help section of your browser.

7Your Rights Regarding Personal Data at FB77

As a player FB77 based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. FB77 committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, you may contact our Data Protection Officer FB77 via email at [email protected] by stating the right you wish to exercise along with your account details. We will process your request within 48 business hours. For cases that require a more thorough review, we will keep you informed of the progress within that timeframe.

Please note that certain rights may not apply in all circumstances — for example, we are unable to delete financial transaction data required for anti-money laundering compliance, or data needed to resolve disputes that are currently in progress.

8Personal Data Retention Period

FB77 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. The following are the data retention guidelines we adhere to:

• Active Account Data: Retained for the duration of your active account on FB77 plus an additional period following account closure as outlined below;
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction as required by Malaysian financial and anti-money laundering laws;
• Support Communication Logs: Retained for 2 years after your last interaction for service reference and dispute resolution purposes;
• Game Activity Data: Retained for 3 years for responsible gambling compliance and internal audit purposes;
• Technical Data (Access Logs): Retained for 12 months for security and fraud detection purposes;
• After Account Closure: Minimum data required for legal compliance is retained for 7 years; all other data is deleted or anonymised within 90 days of account closure.

Once the retention period expires, your personal data will be securely deleted from our systems FB77 or anonymised (i.e., all identifying information is removed) so that it can no longer be associated with you as an individual.

9International Data Transfers

In the course of operating the platform, some data may be processed or stored on servers located outside Malaysia – for example, when data needs to be handled by technology providers or game software providers operating abroad. When such transfers occur, FB77 ensures that:

• Transfers are made only to countries or organisations that provide an adequate level of data protection;
• Comprehensive data processing agreements are finalised with all data recipients;
• Additional protective measures such as data encryption are applied before any transfer is carried out;
• Players are informed of the possibility of international data transfers in general terms through this Privacy Policy.

We do not transfer Malaysian players' personal data to countries that lack data protection standards equivalent to or higher than those in Malaysia. The security of your data remains our priority regardless of where it is technically processed.

10Contact Us – Privacy Questions & Complaints

If you have any questions, concerns or complaints about how FB77 handling your personal information, we strongly encourage you to reach out to us directly. Our Data Protection Officer team FB77 ready to assist and committed to addressing every enquiry with care and professionalism.

You can reach us through any of the following channels:

• Privacy Email: [email protected] – please include "Privacy Enquiry" in the subject line of your email;
• Live Chat: Available 24/7 on the platform FB77 — our Malay-speaking support team is on hand to assist you directly;
• WhatsApp: The WhatsApp support number will be available once you log in to your account FB77 you in the Support section.

We are committed to responding to all privacy enquiries within 48 business hours. For more complex complaints requiring in-depth investigation, we will provide you with regular updates on the progress of the investigation until it is fully resolved.

FB77 will review and update this Privacy Policy from time to time to reflect changes in our privacy practices, updates to applicable law or in response to player feedback. The most recent update date is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.